Cancellation Instructions & Model Withdrawal Form
Consumers have a fourteen-day withdrawal period. Please read the instructions below carefully and use the model form to submit a cancellation if you wish to exercise your right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must contact us at the address below by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
Eschersheimer Landstrasse 34
60322 Frankfurt am Main
Phone: +49 174 3736745
Email: sales@houseofbluecherry.com
To meet the cancellation deadline, it is sufficient that you send your notification exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the cheapest standard delivery offered by us). Reimbursement will be made immediately and at the latest within fourteen days from the day we received notification of your cancellation. We will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you. You will not incur any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have dispatched the goods, whichever occurs first.
You must return or hand over the goods to us immediately and, in any event, no later than fourteen days from the date on which you informed us of the cancellation. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal was removed after delivery.
This cancellation policy does not apply to entrepreneurs.
